Support & Questions
Our team is here to help โ?ask about your reading, rituals, or orders. Real people, real answers.
โ?Frequently Asked Questions
How long does my destiny report take? โ?/span>
After unlocking your full reading, your personalized Master Analysis Report is prepared by our team. Typical delivery is 30โ?0 minutes. During peak periods it may take up to 2 hours. You'll find it in your Lumina profile inbox.
When will my physical order arrive? โ?/span>
Physical items are energetically cleansed before shipping. Processing takes 3โ? business days. Worldwide shipping is an additional 10โ?4 days. You'll receive a tracking number once shipped.
Can I get a refund? โ?/span>
Digital readings and ritual services are non-refundable once delivered, as they involve dedicated spiritual work on your behalf. For physical products, we accept returns within 14 days of receipt if the item arrives damaged.
Is my personal data safe? โ?/span>
Your birth data and personal information are used exclusively for calculating your chart and are never shared with third parties. Your spiritual data is treated with the same reverence we bring to the traditions themselves.
What is BaZi (Eight Characters)? โ?/span>
BaZi (ๅ
ซๅญ) is a form of Chinese astrology based on your birth year, month, day, and hour โ?creating four "pillars" of eight characters that map your elemental constitution, personality, and life cycles. It has been practiced for over 1,000 years.